Please read these terms and conditions before using the website and the services provided by our website (hereinafter referred to as “relative and separate pronouns”), as the products and services offered on the website (hereinafter referred to as the “website”) are available to you in accordance with these terms and conditions and any rules. Others published on the Website from time to time (collectively referred to as the “Terms and Conditions”).
Using the Website and any related service in any way, including, but not limited to, visiting or browsing the Website, selling, buying, and contributing content, information, and other materials or services on the Website, means that you (hereinafter referred to as “you” or “ User”) agree to be bound by the Terms and Conditions which constitute an agreement between you and us, and undertake that you have the capabilities and ability to agree to the Terms and Conditions and carry out your obligations as set out in the Terms and Conditions, and if you do not accept the Terms and Conditions and agree to be bound by them, you must refrain from registering yourself on or using the Website or any of our Services. You also agree that the submission of the Terms and Conditions in electronic form does not in any way affect their validity or enforceability, and you agree that we may communicate with you electronically about all aspects of your use of the Website. In particular, we would like to draw your attention to our policies regarding purchases on the Website and our privacy policy set out in Section 17 below (the “Privacy Policy”). If you intend to use the Website for selling purposes, you must comply with another set of terms and conditions that include our policy and provisions in this regard. If you are under the age of 16, you must inform your parent or legal guardian about our Privacy Policy before using the Website or any of its services. For our part, we reserve the right to accept registration of persons over the age of 18 only on the Website.
The Website
We seek to work in accordance with international standards in the field of distance selling and e-commerce at all times. If you have any complaint, do not hesitate to contact our customer service team and provide all the details of the problem, mentioning the date of purchase, the order reference number as appropriate, and your full name, address, and contact information. We, in turn, will answer any questions, inquiries, or complaints that were not addressed in the terms and conditions as quickly as possible. .
As in all our policies, the Terms and Conditions and all matters relating thereto and to the Website shall be governed by the laws of Dubai and the United Arab Emirates in force in the Emirate of Dubai. Please ensure that you review our Terms and Conditions regularly, as they may be subject to changes without notifying you directly. The current version of the Terms and Conditions is available on the Website and supersedes all previous versions of the Terms and Conditions. If you do not agree to any change to the Terms and Conditions, you must immediately stop using the Website in all respects.
Register
1.1 You must register in order to use some of the services or features available on the Website. The registration process includes the following:
- Choose a password that complies with our password policy (which can be viewed upon registration), and you must be careful to choose a unique and secure password. 1.1.2 You must provide true, accurate, current and complete information about yourself in all aspects. If any of your registration information changes, please notify us immediately as we may change registration requirements from time to time.
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- Registration constitutes your confirmation that you are 18 years of age or over, and if you are not, it means that you are accessing and using the Website with the permission of your legal guardian.
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1.3 You are responsible for maintaining the security of your Account name and password, as you assume full responsibility for all activities that occur under your Account username and password. Accordingly, you agree to notify us immediately in the event of any suspected unauthorized use of your account or access to your password.
- Please refer to our Privacy Policy in Section 17 below for information on how we use the data you provide to us.
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Use the website
2.1 In order to be able to purchase items through the Website, you are required to provide your personal data, in particular your real name, telephone number, email address, delivery address and other required information as specified. Furthermore, you must provide payment information that you represent and warrant are valid and correct and confirm that you are the person referred to in the billing information provided.
2.2 This Website is only available to individuals and others who meet the eligibility requirements who have obtained a valid credit or debit card from a bank acceptable to us, whose orders we accept and who authorize us to charge the credit or debit card in the total amount equal to the price of the goods they purchase. The items purchased by you as a Buyer are intended solely for personal use or gifts and should not be resold or used for commercial or other commercial benefit. In addition, we reserve the right to require sellers to limit multiple quantities of any item to be shipped to any customer or mailing address.
2.3 User's procurement of goods constitutes your express authorization for us to perform credit card checks and to transfer or obtain information about you where we deem necessary (including any updated information) to or from third parties, including without limitation your card number your credit or debit card or credit reports (including credit reports for your spouse if you reside in a spousal property jurisdiction), verify your identity, verify the validity of your credit or debit card, and obtain pre-authorization of your credit or debit card Debit and authentication of individual purchase transactions.
2.4 Furthermore, you agree that we may use the personal data you provide for the purposes of carrying out appropriate anti-fraud verification checks, and that the personal data you provide to a credit reference or fraud prevention agency which in turn keeps a record of such data may be disclosed.
2.5 We reserve the right to refuse the use of the Website by any user and/or the sale of any item on the Website (including removal from the list of items listed for sale) at any time in our sole discretion and without giving any reason.
2.6 You agree to be personally responsible for your use of the Website and for all of your communications and activities on and in accordance with the Website. If we determine that you are engaging in prohibited activities, have not respected other users, or otherwise violated the Terms and Conditions, we may ban you from accessing this website temporarily or permanently.
2.7 You may not do any of the following when accessing or using the Website: (a) access or tamper with the Website or use any area of the Website that is not made available for public use, our computer systems, or the technical provisioning systems of our service providers; or ( b) scan, audit or test the vulnerability of any system or network or breach or circumvent any security or authentication measures or (c) access, search or attempt to access the Website by any means (automated or otherwise) other than through the use of interfaces published by us (and only subject to the Terms and Conditions), unless you are specifically permitted to do so in a separate agreement with us or (d) forge any TCP/IP header or any part of the header information in any email or posting, or use the Website to send altered, misleading, or false source-identifying information; or (e) interfere with, disrupt, attempt to interfere with, or disrupt financial transactions conducted on the Website or the access of any user, host, or network, including but not limited to sending a virus Overloading, flooding, sending spam, flooding the website's email with messages, or any similar means that interfere with the website's work or place an unjustified burden on it.
2.8 We reserve the right to impose any restrictions on your use of the Website as we consider appropriate in our sole discretion.
2.9 You must not offer or attempt to arrange any financial transaction in respect of any item listed for sale on the Website anywhere other than through the Website and through our sales procedures, and you must not engage in any activity intended to attempt to avoid paying sales commission to us.
2.10 Your use of the Website shall not contravene any applicable laws, rules, regulations, social norms, business customs or practices of the United Arab Emirates.
Purchase orders
3.1 The Website provides a space for Registered Users to purchase Items, and we enable Sellers to offer Items for sale by listing them for sale on the Website. We make it possible to place orders on the Website and charge for items purchased as an agent for sellers (and we are not sellers). All orders placed on the Website are subject to sellers' acceptance and availability, and we cannot confirm orders or item availability.
3.2 When a User places an order for an Item, the Contract is entered into directly between the User (as a Buyer) and the Seller. We are not responsible for the process of transferring ownership of items on behalf of users, as our work is limited to selection, processing, packaging, dispatch and shipping, and we do not store or maintain any item listed for sale on the website in warehouses.
3.3 Clicking on the “Proceed to Checkout” link means that you, as a buyer, enter into an agreement with a seller to purchase the item(s) in the cart, and you must complete the transaction in the prescribed manner. By agreeing to purchase an item via the Website, you implicitly represent that you have the legal right to enter into and complete the transaction.
3.4 Refunds or exchanges may not be available after an order has been placed, even if you change your mind at any time prior to delivery. Please ensure that you read and understand all of our terms of purchase before placing an order on the Website.
3.5 We cannot guarantee that your screen will be completely accurate in displaying the colors of any of the items listed for sale on the Website and some items may, due to their nature, differ slightly from the images shown in the listing for sale on the Website.
3.6 Upon successful completion of your purchase, you (as the buyer) are responsible for the following:
3.6.1 Contact us to complete the transaction as appropriate.
3.6.2 Provide correct and complete shipping address for the item.
3.6.3 Comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other clearances necessary to purchase the Item through the Website.
3.6.4 All import duties and tax charged on delivery of the item.
3.7 We keep a record of your transactions on the Website for at least one year.
Prices
4.1 Sellers set product prices when listing an item for sale on the Website based on current currency exchange rates. These rates are subject to change if the exchange rate in effect changes before your order is accepted or if a
4.2 We also reserve the right to change the prices of any items or services available on the Website prior to acceptance of your order or at any time during the sale process until payment has been confirmed.
4.3 If the customer's credit or debit card is not denominated in Kuwaiti Dinars, then the final price will be calculated according to the exchange rate in effect on the day the card issuer executes the transaction. We are not responsible for any exchange fees related to any purchases made through the Website and you assume responsibility for all obligations related thereto.
Payment
5.1 We accept Visa, MasterCard and KNET, and any other payment methods that may be clearly announced on the Website from time to time, and payments are debited and released from your account prior to sending your order. You confirm that you are the owner of the credit or debit card used or that the owner of the credit or debit card has specifically authorized you to use it. All credit and debit card holders are subject to data verification and authentication by the card issuer.
5.2 We take reasonable care to maintain the security of the website, and all financial transactions on credit or debit cards on this website are carried out through the “Myfatoorah” platform, which is a secure electronic payment platform that encrypts the card data in a secure host environment. We hold your credit or debit card data securely on our systems, this data is fully encrypted and is only used to carry out transactions for the cards you have created.
5.3 In addition, we take reasonable care, as far as possible, to maintain the security of your order and payment data. Therefore, and in the absence of negligence on our part, we cannot be held responsible for any loss that you may suffer if a third party obtains without permission any data you provide when entering the website or placing an order through it.
gift cards
6.1 Printed or virtual gift cards (“Gift Cards”) represent an agreement between us and you and not the Sellers, and items sold are subject to the following terms and conditions:
6.1.1 Gift Cards are valid for 3 months from the date of purchase.
6.2.2 Gift Cards may be redeemed with all items listed for sale on the Website (excluding other Gift Cards).
6.1.3 Gift Cards cannot be transferred, returned or redeemed for cash.
6.1.4 If the total price of the purchase order is less than the value of the gift card, the remaining balance will be credited to your account and refunded upon subsequent purchase orders. You can check your gift card balance online through the page My Account
6.5.1 If the purchase order exceeds the value of the Gift Card and you have a balance on the Website, this amount will be calculated automatically to cover the remaining balance. All remaining balances that exceed your balance must be paid by credit or debit card.
6.1.6 In the event of returns of Products purchased using the Gift Card, any refunded funds will be credited to your account as seller credit on the Website and may be refunded upon subsequent purchase orders. You can check your balance on the website online through the “My Account” page.
6.7.1 Virtual Gift Cards will be emailed to the recipient once the order has been completed and the amount due has been paid.
6.8.1 We are not responsible for delivery of a Virtual Gift Card to an incorrect or non-existent email address, this is the sole responsibility of the purchaser.
6.1.9 We accept no liability for loss, theft, damage or unauthorized use of the Gift Card.
6.1.10 We reserve the right to cancel a Gift Card if we deem it necessary.
6.1.11 Promo Codes cannot be used to purchase Gift Cards.
6.2 The Terms and Conditions apply equally to any item purchased using a Gift Card.
6.2 The Terms and Conditions apply equally to any item purchased using a Gift Card.
Promotion codes
Promotion codes are non-transferable and cannot be exchanged for cash. Furthermore, they cannot be used in conjunction with any other codes or promotions and must be used on the published date, if applicable. We reserve the right to terminate the validity of any promotional codes at any time and for any reason.
Frequent returns
We keep track of the number of items returned by customers and may refuse to accept orders at our discretion in the event of repeated returns.
intellectual property
9.1 We reserve all of our intellectual property rights in respect of any graphics or images, including without limitation all rights to the image, sounds, music, video clips, audio clips or text contained in the Website (“Our Content”). ”), excluding User Content (as defined below).
9.2 Use of the Website and any related services does not confer any rights in any of the copyrights, designs, trademarks and all other intellectual property rights in and to our content, including our software and all HTML and other code contained in the Website. All of our content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on the Website, are protected by national intellectual property laws and other laws and international treaty provisions. Use of our content is only permitted as authorized by us or our third party licensors. Any kind of reproduction or redistribution of our content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above materials to any server, website or other supporting publication, reproduction or distribution is expressly prohibited, but you are permitted to make one copy for the purposes of viewing our content for personal use.
our content
10.1 We try to ensure that the information on the Website is correct and complete, but we do not promise that our content will be accurate or error-free and we make no representation or warranty of any kind in relation to the Website or any of the content, including (for example (including but not limited to) information regarding items listed for sale, pictures, prices or delivery times. We shall have no liability to you or anyone else for any loss incurred in connection with the use of the Website. Use of the Website and any related services is entirely at your own risk. We make no promise that the functional aspects of the Website or Our Content will be error free or that the Website, Our Content or the server that makes it available are free of viruses or other harmful components. Therefore, we recommend that all Internet users always have up-to-date virus scanning software installed.
10.2 The opinions expressed on the Website are the personal opinions of the authors and do not reflect our views. If you have any complaints regarding any posting on the Website, please contact us at the email address
10.3 The personal opinions of any third party (including vendors) with whom we interact are those of their own and do not necessarily reflect ours, and therefore we do not accept any responsibility for any such opinions expressed in any of the media.
10.4 None of the information posted anywhere on the Website is a substitute for medical or professional advice of any kind. Therefore, always consult a health professional before acting on any suggestions you read on the Website.
User Content
11.1 You are responsible for the use of the Website and any information, text, graphics, photos or other materials that you upload or post to the Website and any consequences thereof (collectively, “User Content”). You should only provide content that you are comfortable sharing with others under the Terms and Conditions, User Content may be subject to modification and may take up to 72 hours to display but we do not commit to checking all content and will not be liable for this. ANY USE OF OR RELIANCE ON USER CONTENT OR CONTENT PROVIDED BY ANY PARTY OTHER THAN US (such as other users) (“Third Party Content”) or obtained from the Website by you is at your own risk. We reserve the right, in our sole discretion, not to post or remove any User or Third Party Content that we believe may be unlawful, defamatory, racist, bullying, incitement to hatred or violence, or harmful to people, institutions, religions, people's privacy, or What is contrary to public morals, customs, practices, or beliefs, or what harms minors, or damages trademarks, patents, and copyrighted content, or what contains personal data, or what is used as a means of improper promotion and advertising.
11.2 User Content must not be used to promote any business or business.
11.3 User Content must not include contact data, including without limitation the address of any website, any email address or any telephone number. Users must not be directed to any other place of sale, whether to purchase items listed for sale on the Website or otherwise. User Content must be in English or Arabic and the prices of all items listed for sale on the Website are in Kuwaiti Dinars only.
11.4 We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy or reliability of Third Party Content, nor do we endorse any opinion posted on the Website. You understand that your use of the Website may expose you to third party content that could be offensive, harmful, inaccurate or inappropriate, or in some cases mislabeled, inaccurate or misleading postings. Accordingly, under no circumstances will we be liable under any circumstances for any User Content or Third Party Content including, without limitation, any errors or omissions in User Content or Third Party Content, or for any loss or damage of any kind as a result of the use of User or Third Party Content posted, emailed, transmitted or otherwise made available on the Website or elsewhere.
11.5 You retain your rights to User Content. However, by submitting, posting, or displaying User Content on or through the Website, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, modify, modify, publish, transmit, display, and distribute User Content in any media or distribution method. (known now or arising later). You agree that this license grants us the right to provide, enhance and improve the Services we provide and to make User Content available to other companies, organizations or individuals who partner with us to promote, broadcast, distribute or publish User Content to other media and services in accordance with our related terms and conditions. using User Content. No compensation may be paid to you for such additional uses of User Content by us or other companies, organizations, or individuals who partner with us.
11.6 We may modify or adapt User Content in order to transmit, display or distribute it through computer networks and in various media and/or make changes to User Content as necessary to align and adapt it to any requirements or limitations of any networks, devices, services or media. . We reserve the right (but assume no obligation) at all times to remove or refuse to distribute any User Content, to suspend or terminate Users' subscription and to reclaim usernames without liability to you. We further reserve the right to obtain, read, preserve and disclose any information as we reasonably believe is necessary to: (a) satisfy any applicable laws, regulations, legal process or governmental requests or (b) enforce the Terms and Conditions, including investigation of potential violations of this section; (c) detect, prevent, or otherwise address fraud, security, or technical issues; (d) respond to user support requests; or (e) protect our rights, property, or safety, or the rights, property, or safety of users or the public.
11.7 When posting User Content you agree not to make any comments that are not factual, including but not limited to any racist, abusive, inappropriate, pejorative, abusive to another user, disrespectful to another culture or other derogatory comments or inappropriate.
11.8 User Content must not include any contact data including, but not limited to, the address of any website, any email address or any telephone number. Users must not be directed to any other place of sale whether to purchase items listed for sale on the Website or otherwise, and all User Content must be in English or Arabic.
external site
The Website may contain hyperlinks to other websites or resources operated by third parties, including advertisers. We point out that we have not reviewed all of the sites linked to the Website and accept no responsibility for the content or accuracy of any pages outside the Website, nor take any responsibility for the availability of such external sites or resources, nor do we endorse and have no legal responsibility or liability, whether in the form of directly or indirectly, for the privacy practices or the content of those websites, including (without limitation) any advertising, products, other materials or services on or available through such websites or resources, nor for any damage or loss or an offense arising out of or purportedly arising from the use of, or in connection with the use of, any of the content, goods or services available on such external websites or resources.
Limitation of our liability
13.1 We accept liability for any death and personal injury arising from our negligence or the negligence of our employees and agents, and we do not seek to exclude liability for fraudulent misrepresentation on our part or on the part of our employees or agents.
13.2 Nothing in the Terms and Conditions is intended to affect your rights under applicable law.
13.3 In the event that we breach the Terms and Conditions, our legal liability is limited to direct losses and to the consequences that can reasonably be foreseen from such breach, and the losses that can be expected are what you and us can consider when placing an order, for example. In all cases, our liability is limited to liability for losses to the extent of 100% of the total value of the purchased goods only (as applicable).
13.4 We are not liable for losses that do not result from our default or negligence, for indirect losses that are a side effect of the main loss or damage, or for losses that could not be reasonably foreseeable by you and us (such as lost profits or opportunity).
13.5 We make no promises, representations or warranties with respect to any User or any item listed for sale on the Website and are not responsible for the ability of Users or otherwise to purchase through the Website. Certain laws may prohibit the import or export of certain goods to a purchaser so we make no representation and assume no liability in connection with the export or import of items listed for sale on the Website.
13.6 We shall not be liable for failure to perform any of our obligations under the Terms and Conditions if the failure to perform is caused by events outside our reasonable control or by you providing inaccurate, misleading or untrue information.
13.7 We have no liability to you for any failure, breach or delay of any kind whatsoever arising from any event or circumstance beyond our reasonable control, including (without limitation) strikes, lockouts or other industrial disputes or Collapse of ICT systems or network access, floods, fires, explosions or accidents.
compensation
Upon our request, you agree to hold harmless, fully indemnify, defend and release, immediately upon demand, us and our employees, directors, agents, subsidiaries, licensors and suppliers, from and against all legal liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms and Conditions of Your side, including the use of any other person who accesses the Website using your online account and what is due to your action or inaction, your use or misuse of the Website, your infringement of the intellectual property rights of any other party, or any dispute you may have with any other user for the website.
our relationship
15.1 You acknowledge and agree that neither these Terms and Conditions nor use of the Website shall create a joint venture, partnership, employment or agency relationship between you and us. You agree that you may not and will not introduce yourself as our representative, agent or employee, and we will have no liability for any representation, act or omission on your part.
15.2 The Terms and Conditions constitute the entire understanding between us in relation to the subject matter of the Terms and Conditions and supersede all prior agreements, negotiations, correspondence and discussions between the parties in relation thereto. In the event that any part of the Terms and Conditions is invalid or becomes illegal or unenforceable, the breaching Terms and Conditions shall be deemed to be deleted from the Terms and Conditions and the remaining provisions shall remain in full force and effect.
Privacy policy
16.1 Personal data we collect from you and how we collect it:
16.1.1 We collect Personal Data in a variety of ways when you place an order or register for one of our services. By registering, you consent to the collection of your personal data. When you place a purchase order, we must retain personal data including your name, email address, telephone numbers, home address, shipping address(es), and credit or debit card to enable us to process and fulfill your order.
16.1.2 Saved card data will not be shared with third parties and will only be used for the purposes of order processing using our partner payment systems. In addition, we may also obtain information through an authentication or identity verification process and may sometimes ask for your phone number, which we may give to sellers for carrier and/or delivery services. Note that these details allow us to notify the seller to process your order and to let you know the status of your order.
16.2 Cookies
16.2.1 The Website uses cookies (very small files that we send to your computer or other device that you use to access the Website) that we can access when you visit the Website in the future.
16.2.2 Four types of cookies:
- Website functionality cookies: These enable you to browse the website and use features such as shopping baskets and wish lists.
- Website analytics cookies: We use these cookies to measure and analyze how our customers use the Website and this helps us to continually improve the Website and shopping experience. (c) Customer Preference Cookies: When browsing or shopping online, the Website will remember the preferences listed by the Customer (such as user name, language or location), making the browsing experience simpler, easier and more personal.
(d) Targeting cookies or advertising cookies: These cookies are used to show you advertisements that are relevant to you, limit the number of times you see an advertisement and help us measure the effectiveness of our advertising campaigns.
16.2.3 By using the Website you agree that these types of cookies may be placed on your device and accessed when you visit the Website in the future.
16.2.4 If you wish to delete any of the cookies on your computer, please refer to the Help and Support section of your Internet browser for instructions on how to locate the file or directory that stores the cookies.
16.2.5 Information on deleting or controlling cookies can be found by visiting the Website: www.allaboutcookies.org. Here it must be noted that deleting our cookies or disabling cookies later may result in your inability to access certain areas or features of the website.
16.2.6 How this information is used by the people with whom it may be shared:
- We may use your personal data for the purposes of processing orders and payments and to provide a personalized shopping experience, as well as to administer your account and deliver your orders. Personal data you provide may be disclosed to a credit reference or fraud prevention agency which in turn keeps a record of such data. Your personal information may also be shared with other business divisions of our group and your information may be disclosed to any relevant regulatory body where required by law.
- We may use your personal data to send you our newsletters for marketing purposes only based on your preferences (as detailed in the next section), and we do not sell your data to outside marketing companies.
(c) We collect information about site traffic, sales, wish lists and other commercial information that we may send to third parties, without including any information that would personally identify you.
(d) We may use your personal information for our internal marketing and demographic studies, along with non-personal data to monitor customer patterns, in order to continually improve the design of the Website to better meet the needs of our visitors. 16.2.6-D1 We may employ third-party business partners to collect personal information on our behalf from time to time, and we may share your data with third-party business partners to provide targeted advertising. In such cases, these third parties are subject to confidentiality agreements and are instructed to comply with applicable data protection law.
16.2.7 The choice to accept or not to subscribe to marketing newsletters
- Upon registration, you are given the option to opt-out of our regular newsletter service which involves sending:
16.2.7-A1 Email and SMS alerts about new products and features, improvements, special offers, promotion opportunities, contests, events that may be of interest to you, recommendations and messages based on observed behavior, and one-off marketing offers.
16.2.7-A2 Direct email communication about products, new features, improvements, special offers, promotion opportunities, competitions, events that may be of interest to you, recommendations, messages based on observed behavior, and one-off marketing offers.
- The marketing messages you subscribe to will be limited to receiving messages from us only.
16.3 If you change your mind, you have the opportunity to unsubscribe from any Service or newsletters to which you have subscribed at all times. All emails we send will contain an automatic and convenient unsubscribe link so that you can unsubscribe from specific promotional materials by following Instructions included in the email. Alternatively, you can change your email service preferences or opt out of all emails by logging into the “Profile” section. If you wish to opt out of direct mail or newsletters, please contact a customer service representative by phone
